Frequently Asked Questions

What benefit does the platinum Pay card provide my company? The pay card can eliminate the need for paper checks completely. According to a recent survey by the American Payroll Association the cost of issuing a paper check is roughly $2, whereas the cost for an ACH/Direct Deposit transaction to a payroll card or prepaid Visa debit card is estimated at 10 cents. If increasing payroll direct deposit and/or FSA participation is a company objective, the TFG pay card program will allow you to substantially increase your participation – up to 100%.

How do I distribute and Set up the Platinum Pay Cards and Purchase Cards in my payroll direct deposit process? Each employee signs up with their employer through our one-step enrollment process, with the payroll card and purchase card being sent directly to the employee and the payroll direct deposit authorization sent directly to the client’s payroll department. As a new client, you’ll receive a detailed Platinum payroll debit card, prepaid debit card and prepaid Visa debit card starter kit to announce your payroll card initiative.

What if my employees don’t have a bank account? Can they get a payroll debit card, prepaid debit card or prepaid Visa debit card? Payroll cards, pre-paid debit cards and pre-paid Visa debit cards provide these employees with a virtual bank account so they can participate in your payroll direct deposit program. The payroll card, pre-paid debit card and pre-paid Visa debit card carries routing numbers and account number which allow the employers to add the un-banked employee into your current payroll direct deposit system.

Do I have to have a minimum number of employees participating to get the benefits of using a payroll debit card, prepaid debit card or prepaid Visa debit card? Our program is completely scalable, allowing those interested in payroll cards to enroll. TFG offers our payroll cards, pre-paid debit cards and pre-paid Visa debit cards to employers of any size business.

Do I need additional software or system to do Payroll Direct Deposit to the TFG Platinum Pay Card? No. Your current payroll direct deposit system will handle the ACH transactions to fund the payroll debit cards, prepaid debit cards and prepaid Visa cards. An account number and routing number are provided for each individual payroll debit card, prepaid debit card and prepaid Visa card. The system will recognize the pay card accounts just as they would a traditional checking account.

What if I don't have Payroll Direct Deposit set up, can the TFG Platinum payroll cards, prepaid debit cards and prepaid Visa Cards still work? Yes. TFG offers a unique and efficient batch load system that will allow your organization to fund the pay cards through a secure interface. We’ll work with your group to set up the easy protocol for funding the payroll cards and purchase cards direct.

How do I get my Employees to sign up for payroll debit cards? TFG provides a range of simple "one step" enrollment processes that any employer may use. We also provide additional customized approaches based upon your individual requirements. Call us toll free (800) 457-5809 to learn more about our multiple options for enrolling your employees (batch file, web application, individual forms for new hires).

Can the employee request additional Platinum prepaid cards and prepaid Visa Debit cards for themselves or family members? Yes. Additional payroll cards, pre-paid debit cards and pre-paid Visa debit cards are available to your employees and their family members as requested.

How and where can employees access their pay? Funds are available 24/7/365 at any ATM or merchant location in the Visa® debit, PLUS®, NYCE® and STAR® network – worldwide. Visa debit card branded employees are eligible to access their funds as a signature-based transaction, adding dramatically to the number of access points.

If an employee has a problem with using their Platinum Pay Card or Purchase Card, who do they call for resolution and what is the expected response time? A 24/7/365 customer support center number is listed on the back of every card. Should there be questions or a need to report the pay card or purchase card lost or stolen, our customer service representatives are always available to handle customer needs. Further, our online interface, www.MyPlatinumPay.com, is available to the cardholder to check balances, view transaction history and transfer funds between family members.